As restaurants’ labor challenges continue, a range of solutions are emerging to tackle the issue in creative ways. Bite Ninja, for one, a Memphis-based tech startup offering a remote work solution for select restaurant jobs, announced Tuesday (Aug. 23) that it had raised $11.3 million in a post-seed bridge funding round, bringing its total funding to $15.4 million. The company promises access to its workforce of “Ninjas,” United States-based workers at locations of their choosing, to appear on screens by quick-service restaurants’ (QSRs) menu boards to remotely assist customers at drive-thrus and front counters. "Bite Ninja is currently powering some of the most notable quick service restaurants from coast to coast, providing operators with access to more than 12,000 qualified 'Ninjas' ready to serve customers and fill open shifts," Will Clem, the company’s CEO and co-founder, said in a statement. "We're excited to push forward with the growth including targeting expansion overseas." mcdvoice survey tellthebell survey krogerfeedback survey talktowendys survey panda express feedback survey survey dgcustomerfirst survey tellculvers com survey www jacklistens com survey survey talktostopandshop survey The news release noted that the company currently has agreements with “five of the top 20 quick-service chains,” with more expected before the end of the year. The focus on quick service makes sense, given that these restaurant’s customers are more open to efficiency-oriented initiatives that could potentially lower the level of customer service. In fact, research from the May/June edition of PYMNTS’ Digital Divide study, “The Digital Divide: Technology, The Metaverse And The Future Of Dining Out,” created in collaboration with Paytronix, which draws from a survey of around 2,500 U.S. adults, finds that 58% of grab-and-go restaurant customers think more restaurant technology means better customer service. In contrast, just 29% of dine-in consumers think the same.

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Sikhs: A piece of history that remains fragmentary


ON Dongbaoxing Road, a time-weary red-brick edifice is one of the surviving symbols of Shanghai’s past — a gurdwara, once a vibrant religious and community center for one of the least-documented groups in China: the Sikhs from India.


Gurdwara was once a religious and community center for the Sikhs. — Courtesy of Shanghai Archives


The former gurdwara is now home to Chinese families.


The Sikhs, a warrior class and then British subjects, were recruited from the British Indian state of Punjab as a part of Shanghai Municipal Police (SMP) to patrol the traffic in the International Settlement under the aegis of the Shanghai Municipal Council, its governing body. In 1884, Sikhs were hired locally for SMP but recruitment from Punjab commenced from 1885.

The tall Sikh with his bright scarlet turban was an imposing figure and sojourners to old Shanghai persistently remained in awe after having witnessed a Sikh policeman on duty at traffic intersections and public parks.

An allusion to old Shanghai would forever remain incomplete without the mention of the ubiquitous Sikh policeman with the “voluminous and picturesque red turbans.” He carried a black-and-white truncheon used to intimidate the Chinese, especially the rickshaw pullers who would face the Sikh’s brute force on a daily basis. This much-despised image was repeatedly depicted in newspaper cartoons and caricatures by the Chinese and Westerners alike.


Sikh (with turban), Chinese (in dark uniform) and French police in old Shanghai

The Sikh policemen were the most dominant face of the small Indian community that established its footprints in old Shanghai. Parsis, Bohra Muslims, Sikhs, Sindhis and one notorious Princess Sumaire all co-existed in old Shanghai, but meagre information on them is recorded. The Sikh community was the largest among them all and the Sikh policemen — and later watchmen — could be found living along with Chinese and other foreigners in the city.

The Sikh policeman was labeled as “Hong Tou A-san” by the Chinese, a slur with reference to their red turban. Yet, despite the broadly reported and encouraged (by the British) uneasy relations, the Shanghai Sikh community, which had established their own network, gurdwaras, schools, hockey association, interacted with the Chinese on friendlier terms and few Sikhs even married Chinese women, something that was most frowned upon within both communities.

In August 1909, Bhai Nidhan Singh married a Chinese woman in the former Dongbaoxing Road gurdwara, who converted to Sikhism and was baptized as Gursharan Kaur. While cases of Indian-Chinese marriages were few nevertheless they occurred in spite of the strict social norms, a fact actively backed by the British. The purpose of recruiting Sikh policemen was to perpetuate the Divide and Rule policy by the British which had proven to be vastly successful in their other colonies.

The Dongbaoxing Road gurdwara was opened in 1908 by the Sikh community with funds raised by them on a piece of land allotted by the Shanghai Municipal Council. Here, Vaisakhi (harvest festival) and other important days were celebrated.

The gurdwara also became a hub in promoting Indian freedom movement (Ghadr, 1913-17) which had spread among Indians and especially Sikhs worldwide. Revolt against the British was promoted through fiery speeches and seditious literature, a fact that did not escape the British.

Ghadr movement, however, was crushed in 1917 and “treacherous” Sikhs were deported and hanged to deter any notions of freedom. Consequently, another gurdwara meant only for the Shanghai Sikh policemen was inaugurated on Gordon Road (today’s Jiangning Road) in 1916 with the intention to quell any thoughts of rebellion and exert total control over the British Sikh policemen.

By 1920, Shanghai Municipal Police force had employed 513 policemen in the Sikh branch. The Sikhs were paid a low-level salary in comparison with Westerners in the Shanghai Municipal Police but still a higher wage than the Chinese policemen in the same force, another factor that fueled hostility between the Sikh interloper and the native Chinese.

The hostility came out in the full open on May 30, 1925 when Shanghai Municipal Police shot at protesting Chinese (anti-imperialism and foreign labor) demonstrators on Nanking Road under the orders of Inspector Everson. Both the Chinese and Sikh policemen had fired the shots but the Sikh policemen were depicted as being entirely responsible for it.

With World War II, the Japanese whose dominance in Shanghai had become crystal clear, the Sikhs got an opportunity to hit back at the British. Though, again the loyalties remained divided. Some old-timers remained faithful to the British while others, especially the younger Sikhs, became a part of the Indian National Army movement under the leadership of Netaji Subhas Chandra Bose.

There was also the younger breed of Indians and Sikhs who were born and raised in old Shanghai. Thomas Hanbury School for Boys had opened a special class in 1922 in a separate building for the 12 children of the Shanghai Indians/Sikhs but again the idea of education implied empowering the Sikhs and raised national consciousness being the inherent danger, the class was quickly closed.

Religious and informal education, however, continued in the official gurdwaras and few unofficial ones as well. The younger generation remained aimless and at cross-purposes with the older generation and found itself wholeheartedly allying with the Indian National Army and its goals.

By the late 1930s and early 1940s, as the threat of Japanese over the International Settlement increased, the exodus of Sikhs with their families occurred and most returned to Punjab. By 1945, the Shanghai Municipal Police was disbanded and the remaining men were repatriated to India. Yet, there were Indians who remained in Shanghai even after the 1950s. The last Sikhs left Shanghai in 1973.

Today, the former Dongbaoxing Road gurdwara is a residence for a few Chinese families and recognized by the Shanghai government as an immovable relic. The Sikh policeman though has found his place in Shanghai’s history through wax sculptures in several Shanghai museums visually narrating the various key players that framed its unique history. A history that still remains very much fragmentary.


November 14, 2016 |
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